phjelly Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "phjelly," "we," "us," or "our" refers to the phjelly online gambling platform, its operators, affiliates, and subsidiaries operating the website accessible at phjelly.net.
• "Platform" refers to the phjelly website, mobile interface, games lobby, sports betting section, and all associated services available at phjelly.net.
• "Player," "you," or "your" refers to any individual who registers an account with phjelly or accesses the Platform in any capacity.
• "Account" refers to the registered user account created by a Player on the phjelly Platform.
• "Wallet" refers to the PHP-denominated balance held within a Player's phjelly Account.
• "Bonus Funds" refers to any promotional credits, free spins, cashback amounts, or other non-cash incentives credited to a Player's Account by phjelly.
• "Real Money Funds" refers to Philippine Peso amounts deposited by the Player directly into the phjelly Wallet using approved payment methods.
• "Wagering Requirement" refers to the number of times a bonus amount must be wagered before it or any winnings derived from it become eligible for withdrawal.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the government agency responsible for the regulation of gambling activities in the Philippines.
• "KYC" refers to Know Your Customer identity verification procedures required to validate a Player's identity, age, and ownership of payment methods used on the Platform.

2. Acceptance of Terms

2.1 By accessing the phjelly Platform, registering an Account, or making any use of the services offered on phjelly.net, you agree to be legally bound by these Terms & Conditions, our Privacy Policy, our Responsible Gaming Policy, and any game-specific or promotion-specific rules published on the Platform.

2.2 These Terms & Conditions constitute a legally binding agreement between you and phjelly. If you do not accept these Terms in their entirety, you must immediately cease using the Platform and, if applicable, close your Account.

2.3 phjelly reserves the right to amend these Terms & Conditions at any time. Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.

2.4 In the event of any conflict between a translated version of these Terms and the English version, the English version shall prevail in all circumstances.

3. Eligibility

3.1 Age Requirement. You must be at least twenty-one (21) years of age to register an Account or use any service on the phjelly Platform. This minimum age is set in accordance with PAGCOR regulatory requirements applicable to online gambling in the Philippines. phjelly strictly enforces this requirement and conducts age verification checks on all Accounts.

3.2 Geographic Eligibility. The phjelly Platform is intended for use by residents of the Philippines. It is your sole responsibility to ensure that your use of phjelly complies with all applicable local laws in your jurisdiction. phjelly makes no representation that the Platform is lawful or available in any jurisdiction outside the Philippines.

3.3 Excluded Persons. The following individuals are not eligible to register or maintain an Account on phjelly:

• Persons under 21 years of age;
• Persons who have previously had an Account suspended or permanently closed by phjelly for violations of these Terms;
• Persons who are employees, contractors, or agents of phjelly or its affiliated companies, or immediate family members of such persons;
• Persons who have voluntarily self-excluded from phjelly or from gambling platforms generally, for the duration of their self-exclusion period;
• Persons located in jurisdictions where online gambling is explicitly prohibited by law.

3.4 phjelly reserves the right to verify eligibility at any point and to close Accounts found to be in violation of eligibility requirements, with any balance forfeited in cases of deliberate misrepresentation.

4. Account Registration

4.1 One Account Per Player. Each Player is permitted to hold only one (1) active phjelly Account. The operation of multiple Accounts by the same individual is strictly prohibited and constitutes grounds for immediate suspension of all associated Accounts and forfeiture of all balances therein.

4.2 Accurate Information. You agree to provide accurate, current, and complete information during Account registration, including your full legal name, date of birth, Philippine residential address, and a valid email address. You further agree to update this information promptly should any details change.

4.3 Identity Verification (KYC). phjelly is required to verify the identity of all Players in accordance with applicable Philippine anti-money laundering regulations and PAGCOR guidelines. You may be required to submit copies of a valid government-issued photo ID (such as a Philippine passport, SSS ID, UMID, PRC ID, or driver's licence), proof of address, and proof of ownership of your registered payment methods. Failure to complete KYC verification within the required timeframe may result in the suspension of withdrawal privileges or Account closure.

4.4 Account Ownership. Your phjelly Account is personal to you and non-transferable. You may not sell, transfer, or assign your Account or any rights associated with it to any third party.

5. Account Security

5.1 You are solely responsible for maintaining the security and confidentiality of your phjelly Account login credentials, including your username, password, and any two-factor authentication codes associated with your Account.

5.2 You must not share your Account credentials with any other person, including family members. phjelly will not be liable for any losses resulting from unauthorised access to your Account due to a failure on your part to maintain credential security.

5.3 In the event that you suspect your Account has been accessed without your authorisation, you must notify phjelly immediately via the live chat support function available on all pages of the Platform.

5.4 phjelly will never request your Account password through any channel, including email, live chat, or telephone. Any communication purporting to be from phjelly that requests your password should be treated as fraudulent and reported to [email protected] immediately.

6. Deposits & Payments

6.1 All deposits on phjelly are denominated in Philippine Peso (PHP). phjelly does not currently accept foreign currency deposits, and no currency conversion is applied to Philippine Peso transactions.

6.2 Accepted deposit methods include GCash, PayMaya, BPI Online Banking, BDO Online Banking, Metrobank Online, UnionBank Online, InstaPay, and PESONet. Minimum and maximum deposit limits for each payment method are published in the Banking section of the phjelly Platform and may be updated from time to time.

6.3 You may only deposit funds using payment methods that are registered in your own name. Third-party deposits — meaning deposits made from a payment account belonging to another person — are strictly prohibited and will result in the refund of the deposit and potential Account suspension.

6.4 phjelly does not charge transaction fees on deposits; however, your bank or e-wallet provider may impose their own fees, for which phjelly bears no responsibility.

6.5 By depositing funds into your phjelly Wallet, you confirm that the funds originate from a legitimate source and are not connected to any unlawful activity.

7. Withdrawals

7.1 Withdrawal requests on phjelly are processed to Philippine bank accounts or e-wallets registered in the Player's name that match the KYC-verified details on the Account. Withdrawals to third-party accounts are not permitted under any circumstances.

7.2 A Player must complete KYC verification before their first withdrawal is processed. phjelly may request additional verification documentation for withdrawals above certain thresholds in compliance with Philippine anti-money laundering requirements.

7.3 Withdrawal processing times vary by payment method. InstaPay withdrawals for fully verified Accounts are typically processed within thirty (30) minutes. Bank transfer withdrawals may take up to one (1) Philippine business day. phjelly is not responsible for delays caused by the Player's bank or e-wallet provider.

7.4 Where a Player has received Bonus Funds, any Real Money Funds equivalent to the original deposit amount remain withdrawable at any time, provided no active wagering requirement applies to the Real Money portion specifically. Bonus Funds and associated winnings are subject to wagering requirements before withdrawal eligibility is granted.

7.5 phjelly reserves the right to delay or withhold a withdrawal pending the completion of identity verification, investigation of a suspected Terms violation, or compliance with a legal or regulatory obligation.

8. Bonuses & Promotions

8.1 All bonuses, free spins, cashback offers, and other promotions offered by phjelly are subject to the specific terms published with each promotion. These Terms & Conditions apply in addition to any promotion-specific terms. In the event of a conflict, the promotion-specific terms shall take precedence for that promotion only.

8.2 Wagering Requirements. Unless otherwise stated, all Bonus Funds are subject to a wagering requirement that must be met before any bonus or bonus-derived winnings may be withdrawn. The applicable wagering multiplier is stated on each promotion page. Wagering requirements must be fulfilled within the time period specified for each promotion.

8.3 Eligible Games. Not all games on phjelly contribute equally towards wagering requirements. Contribution rates by game category are published in the phjelly Bonus Terms schedule. Live casino games, certain table games, and jackpot slots may have reduced or zero contribution towards wagering requirements.

8.4 Bonus Abuse. phjelly monitors Accounts for patterns of play that indicate bonus abuse, including but not limited to low-risk wagering strategies designed to satisfy wagering requirements while minimising actual gaming risk, the use of multiple Accounts to claim the same promotion, and the coordinated abuse of bonuses across related Accounts. Any Account found to be engaging in bonus abuse will have pending bonuses voided and may be subject to permanent suspension.

8.5 phjelly reserves the right to modify, suspend, or withdraw any promotion at any time, provided that any promotion already accepted by a Player will be honoured to completion under the original published terms.

9. Game Rules & Fairness

9.1 All casino games available on the phjelly Platform — including slots, live baccarat, Dragon Tiger, roulette, blackjack, video poker, and bingo — operate using certified random number generation (RNG) or, in the case of live dealer games, real physical equipment managed by trained dealers in a regulated studio environment.

9.2 Published return-to-player (RTP) percentages for each game are accurate and consistent with the actual operational parameters of each game. phjelly does not modify RTP settings on a per-player or per-session basis.

9.3 In the event of a technical malfunction during a game session — including disconnection, server errors, or software failures — phjelly's internal game logs are the definitive record of game outcomes. phjelly will make reasonable efforts to restore a Player's position to immediately before the malfunction occurred; however, any winnings that cannot be confirmed by game log records will not be paid.

9.4 The rules governing each individual game are accessible from within the game interface. It is your responsibility to read and understand these rules before wagering. phjelly accepts no liability for losses arising from a Player's misunderstanding of individual game rules.

10. Sports Betting

10.1 phjelly offers sports betting markets on a range of sporting events including the PBA, NBA, international football, UFC, boxing, and other sports popular with Filipino players. Odds are updated in real time and reflect market conditions at the time of bet placement.

10.2 All bets are final once confirmed. phjelly does not accept requests to cancel or amend confirmed bets except in the specific circumstances outlined in its Sports Betting Rules, such as the postponement or abandonment of an event.

10.3 Maximum payout limits apply to sports betting markets. These limits are published within the Sports Betting section of the Platform. phjelly reserves the right to limit stakes on specific markets, including for players whose betting patterns suggest an unfair informational advantage.

10.4 In-play betting markets may be suspended at any time at phjelly's discretion. Bets placed before a market suspension will stand, provided they were accepted prior to the suspension event.

10.5 In the event of a dispute regarding the outcome of a sporting event, phjelly's decision, based on official results published by the relevant governing body, shall be final and binding.

11. Prohibited Conduct

The following activities are strictly prohibited on the phjelly Platform. Engaging in any of the following may result in immediate Account suspension, forfeiture of all balances, and referral to Philippine law enforcement or regulatory authorities:

• Using the Platform while under the age of 21;
• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Operating multiple Accounts, whether under your own name or using fictitious identities;
• Using automated software, bots, scripts, or artificial intelligence tools to interact with any part of the Platform, including the games lobby and sports betting interface;
• Engaging in any form of collusion with other Players, including coordinating bets or sharing live dealer information to gain an unfair advantage;
• Depositing funds derived from unlawful activity or using the Platform for the purpose of money laundering;
• Attempting to reverse-engineer, exploit, or manipulate any aspect of the Platform's software, including game code, odds calculation systems, and payment processing components;
• Harassing, abusing, or threatening phjelly staff or other Players via any communication channel;
• Charging back or disputing legitimate transactions with your bank or e-wallet provider as a means of fraudulently recovering deposited funds that have already been wagered;
• Sharing your Account credentials with any other person or allowing any third party to use your Account.

12. Responsible Gaming

12.1 phjelly is committed to promoting responsible gaming practices and maintaining a safe gambling environment for all Filipino players. We provide a suite of self-management tools that are accessible directly from within your Account dashboard, including deposit limits, loss limits, session time limits, cooling-off periods, and permanent self-exclusion.

12.2 Self-exclusion requests are processed promptly. Once a self-exclusion is active, phjelly will take all reasonable technical steps to prevent the excluded Player from accessing their Account for the duration of the exclusion period. Players who have self-excluded may not open new Accounts during their exclusion period.

12.3 phjelly staff are trained to identify signs of problem gambling and are authorised to proactively restrict Account activity, impose mandatory deposit limits, or initiate responsible gaming outreach where player welfare concerns arise — even without a Player's explicit request.

12.4 For more information about phjelly's responsible gaming tools and policies, please visit our Responsible Gaming page. The phjelly Responsible Gaming policy is incorporated by reference into these Terms & Conditions.

13. Intellectual Property

13.1 All content on the phjelly Platform — including but not limited to the phjelly brand name, logo, website design, game interfaces, graphics, promotional materials, text, and software — is the intellectual property of phjelly or its licensors and is protected by applicable Philippine and international intellectual property laws.

13.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the phjelly Platform solely for your personal, non-commercial gambling entertainment purposes. This licence does not permit you to copy, reproduce, modify, distribute, publicly display, or create derivative works from any phjelly content without express prior written consent.

13.3 Any feedback, suggestions, or ideas you submit to phjelly regarding the Platform may be used by phjelly without restriction or compensation to you.

14. Limitation of Liability

14.1 To the fullest extent permitted by Philippine law, phjelly's total liability to any Player in connection with any claim arising out of the use of the Platform shall not exceed the total amount of Real Money Funds deposited by that Player during the ninety (90) day period immediately preceding the event giving rise to the claim.

14.2 phjelly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or loss of goodwill, arising out of or in connection with your use of or inability to use the Platform, even if phjelly has been advised of the possibility of such damages.

14.3 phjelly does not warrant that the Platform will be available at all times, free from errors or interruptions, or compatible with all devices and internet connections. Planned maintenance windows will be communicated to Players in advance where reasonably practicable.

14.4 Nothing in these Terms & Conditions excludes or limits phjelly's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable Philippine law.

15. Termination

15.1 Termination by Player. You may close your phjelly Account at any time by contacting customer support. Upon Account closure, any remaining Real Money Funds balance (net of any active wagering requirements on Bonus Funds) will be processed for withdrawal to your verified payment method within a reasonable timeframe.

15.2 Termination by phjelly. phjelly reserves the right to suspend or permanently close any Account, and to void any pending bets or bonus balances, where:

• These Terms & Conditions have been breached;
• Fraudulent, dishonest, or criminal activity is suspected or confirmed;
• Required KYC documentation is not provided within the stipulated timeframe;
• A regulatory or legal requirement compels Account closure;
• Continued operation of the Account is deemed by phjelly to be contrary to responsible gaming obligations.

15.3 Where an Account is closed by phjelly due to a breach of these Terms & Conditions, any balance held in the Wallet at the time of closure may be forfeited in full. Where an Account is closed for non-breach reasons, legitimate Real Money Funds will be returned.

16. Governing Law & Dispute Resolution

16.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

16.2 Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, the phjelly Platform, or the services provided shall first be submitted to phjelly's internal dispute resolution process by contacting customer support. phjelly will acknowledge disputes within two (2) Philippine business days and endeavour to resolve them within fourteen (14) Philippine business days.

16.3 If a dispute cannot be resolved through phjelly's internal process, the parties agree to submit to the non-exclusive jurisdiction of the competent courts of the Republic of the Philippines.

16.4 phjelly's decisions regarding game outcomes, bonus eligibility determinations, and Account standing are final and binding, except where a manifest error can be demonstrated by the Player.

17. Amendments to These Terms

17.1 phjelly reserves the right to amend, revise, or replace these Terms & Conditions at any time. Where changes are material, phjelly will provide notice to registered Players via email or via an on-Platform notification at least seven (7) days before the amended Terms take effect, except where an immediate amendment is required by law or regulatory directive.

17.2 The "Last Updated" date at the top of this document will be revised each time these Terms & Conditions are amended. It is your responsibility to review this page regularly. Your continued use of the phjelly Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

17.3 If you do not accept an amendment to these Terms & Conditions, you must close your Account before the amendment takes effect and request the withdrawal of any remaining balance.

18. Contact Information

18.1 For queries, complaints, or disputes relating to these Terms & Conditions or your phjelly Account, please contact the phjelly customer support team:

• Live Chat: Available on all pages of the phjelly Platform, 24 hours a day, 7 days a week, Philippine Standard Time.
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Live chat queries are handled immediately. Email queries are acknowledged within 24 hours and resolved within 5 Philippine business days where possible.

18.2 All formal complaints must be submitted in English and must include your registered Account email address, a clear description of the issue, and any supporting documentation. Anonymous complaints cannot be investigated.